Refund & Cancellation Policy

Free trial

Where a free trial is offered on a plan, its length and terms are shown at sign-up. If a plan has no trial, your first payment is taken when you subscribe, and the plan renews monthly until cancelled.

Billing & renewals

• Subscriptions are billed monthly in advance and renew automatically each period until cancelled.
• You will always be able to see your current plan and price in Billing before and after purchase.

How to cancel

You can cancel at any time:

• In the app: Payments → Billing → Cancel subscription.
• Or email support@getlumiicare.com and we will process the cancellation for you.

When you cancel, your plan stays active until the end of the current billing period, and it will not renew after that.

Refunds

• Because you can cancel a free trial before any charge, and cancel a paid plan at any time, we generally do not provide refunds for partial billing periods already started.
• If you were charged in error, or you believe there is a genuine problem, contact us within 30 days of the charge and we will review it in good faith.

Price changes

If we change the price of your plan, we will give reasonable notice and the new price will apply from your next billing period. You may cancel before then if you do not wish to continue.

Questions

Contact support@getlumiicare.com for anything about billing, cancellations, or refunds.